• 1. Your case manager will talk with you about your life, any problems you may be having, and determine your indvidual needs.
  
  
• 2. Your case manager will develop a service plan with you to help you solve your problems and meet your needs.
  
  
• 3. Case management services are free and confidential.
  
  
• 4. The goal of case management is to help you stabilize your situation, and learn to handle your problems on your own.
  

What Does This Mean?

• Your case manager will contact you on a regular basis. He or she will review your service plan several times a year and will make sure you receive the services you need. Your case manager will treat you with respect and consideration.
  

Top Ten List of What Case Managers Do

• 1. Help you apply for medical and pharmacy benefits
  
• 2. Help you find support for mental health or substance abuse
  
• 3. Help you get transportation to appointments
  
• 4. Help you get emergency food assistance
  
• 5. Help you apply for financial assistance
  
• 6. Help you locate housing assistance
  
• 7. Help you get legal help
  
• 8. Help you with emergency problems
  
• 9. If he or she cannot help you, he or she will find someone or someplace who can
  
• 10. Help You!
  
  

How do I contact my Case Manager?

• Always make sure you have your case manager’s phone number so that you may call him or her when you need help. If you call and he or she is not in, leave a message or ask for your case manager to be paged. If he or she is on vacation or off for the day, please ask to talk with another case manager if available.

What if I’m having a personal crisis?

• If you are thinking about hurting yourself or someone else and you cannot reach your case manager (especially on evenings or weekends), call the:
  
  Access and Crisis Line at 1-800-479-3339 or dial 911